Property Services Administrator - Birmingham
We have an exciting opportunity for a Property Services Administrator to join our team. If you are looking to kick-start your career in property maintenance then we encourage you to apply today!
We usually respond within two weeks
CLOSING DATE: Wednesday 9th July 2025
Job Title: Property Services Administrator
Reports to: Repairs, Maintenance & Void Works Manager
Salary: Scale 4, Points 23, £24,570 per annum, pro rata
Hours of work: Full Time (37.5 hours per week)
Key Responsibilities:
- To take repair calls and requests from St Basils colleagues and customers and to carry out an initial diagnosis as to repair requirements
- To raise work instructions/orders for all day to day and void works to be carried out by in-house operatives or (where specialist or at peaks of workload) by external partner contractors
- To monitor all live works orders, to chase any outstanding work and to keep the housing repairs electronic records consistently up to date
- To plan and schedule work for internal operatives and to make appointments, where necessary
- To manage the completion of all orders, updating the system on a daily basis
- To raise tenancy satisfaction requests electronically and to review and report upon results
- To review all submitted invoices against the original order value and to seek such authorisations as are necessary for any variations
- To process all invoices for payment and to update the sharing system when payment is made.
- To provide regular reports and management information for the manager and other colleagues as required
- To provide an administration service across the Property Services Team, to include typing, diary management, filing, systems management etc
- To provide cover for colleagues within the Property Service Team and elsewhere within St Basils when necessary
- To take and record customer complaints and to ensure that these are properly recorded and reported.
QUALIFICATIONS
Essential:
- GCSE English and Maths – C Grade and above or equivalent
Desirable:
- High Level of IT Skills, proficient in Microsoft Office
ROLE EXPERIENCE
Essential:
- Experience of working in a busy office environment
- Up to date experience of Microsoft Office Applications
- Experience of housing software and repairs applications
- Work within property services/construction environment
Desirable:
- Experience working within the same industry (Housing)
- Knowledge and experience gained from a property maintenance or technical environment
KNOWLEDGE
Essential:
- Knowledge of setting up and monitoring administrative systems for higher volume activities
- Knowledge of how property repairs are reported and analysed
- Knowledge of building trades and other order raising and management
- Locations
- Birmingham, Head Office, Deritend
Our Mission & Vision
Our Mission
St Basils works with young people to:
- Enable them to find and keep a home
- Develop their confidence, skills and opportunities
- Prevent youth homelessness
Our Vision
Our vision for all young people is that:
- Homelessness is not part of their experience of growing up
- There are integrated education, employment and housing pathways
- They are able to access the support and development opportunities they need to secure their futures and realise their potential
Our vision for St Basils is that:
By 2027 we will continue to be the leading provider of accommodation, support and psychologically informed services for young people across the West Midlands.
- Our service developments will include:
- Increasing our bed spaces outside Birmingham and growing our services in new areas
- a nationally renowned centre of excellence for young people with complex needs
- extending our service offer to Care Leavers
- additional Live and Work schemes for young people engaged in education, training and work
- We are the national lead for:
- Psychologically informed consultancy, training and reflective practice services
- Youth Voice engagement and support
About St Basils
From 2024- 2025
4,118 young people received advice and support
1,685 young people were supported by us during the year
1,053 young people lived in our 40+ accommodation schemes
Up to 582 young people lived with us at any one time
91% of young people moved on from St Basils in a planned, positive way
Already working at St Basils?
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