CLOSING DATE: Wednesday 28th May 2025

Job Title: Service Administrator

Salary: Scale 4, Point 23, £24,570, per annum, pro rata

Hours of work: Full Time (37.5 hours per week)
12 Month Fixed Term Contract

KEY RESPONSIBILITIES

• To answer the telephone and respond to requests and/or take messages.
• To assist with “Youth Line” enquiries/initial information and sign post to
  relevant department.
• To assist and support in the preparation of grants and bids, along with the
  presentation and submission of applications.
• To compile and produce statistical data, returns and information for
  internal and external audiences.
• To efficiently utilise a variety of software packages (including Microsoft
  office) in order to provide the highest quality reports to the Service
  Manager, Team Leader and the Performance Hub.
• To provide support in the preparation of standard reports to committees.
• To administer meetings, including the preparation of agenda and papers
  and to take minutes of the meetings.
• To organize events such as briefings on request, which includes venue
  arrangements, setting up venue, hosting, invitations, organisation and
  preparation of all catering requirements, welcoming all attendees and also
  any presentations required.
• To provide secretarial support to the Service Manager and the Team Leader
  including maintaining a diary and booked appointments.
• To carry out audit checks on relevant stationary and equipment in order to
  maintain an appropriate amount of stock.
• Dealing with customer feedback, including receiving and providing
  feedback forms, recording the data and compiling reports monthly.
• Complete incident/accident reports.
  Set up and maintain filing and archiving systems as appropriate to keep all
  paperwork up to date.
• Collate and record information for the team when required
• Assist with the rota, initial information for the IAG team.
• Administer day savers and food bank vouchers, keeping a record in order to
  be able to provide reports.
• Administer and keep record of petty cash

QUALIFICATION

Essential 

GCSE English & Maths – Grade C and above or equivalent

Desirable 

Diploma in Business Administration (or equivalent)

ROLE EXPERIENCE 

Essential 

• Experience in working to deadlines
• Office experience
• Experience of managing and analysing complex project statistical data

KNOWLEDGE

Essential 

• Knowledge of and commitment to equal opportunities and anti-discriminatory practice.

Desirable 

• Knowledge of local authority and government funding
• Knowledge based around young people and homelessness in Birmingham.
• Housing benefit/rent system knowledge

SKILLS

• Computer proficiency in Office and Outlook, including Word, PowerPoint, Excel and Database
• Legible handwriting
• Professional manner
• Ability to keep accurate records
• Ability to communicate both verbally and non-verbally
• Ability to work both alone and in a team
• Ability to write and create reports

MOTOVATION 

• Commitment to task
• Commitment to ideas of the organisation
• Self-Reliance
• Demonstrates a great positive attitude
• Shows consistent integrity, trust and fairness and embraces equality and diversity
• Delivers time after time
• Makes a difference every day
• Used good judgement and initiative to find solutions
• Committed to learning and being the best