Closing Date: Wednesday 28th May 2025

Job Title: RSAP Outreach Navigation Worker

Reports to: Team Leader

Salary: SCALE 6, POINT 26-28, £26,229 to £27,982 PER ANNUM

Hours of work: Full Time (37.5 hours per week)

KEY RESPONSIBILITIES

As the Outreach Navigation Worker (RSAP), you will:

ASSESSMENT/ SUPPORT

• Undertake comprehensive and detailed assessments of housing and support needs and risks for rough sleepers, to ensure the prevention of homelessness, where safe to do so.
• Ensure relevant background checks are undertaken to assist in the development of a robust risk management plan.
• Maintain accurate and professional electronic case records, ensuring internal and external data and monitoring systems are kept up to date at all times.
• Work collaboratively with Birmingham City Council & Citizen Housing to provide housing options to young people, ensuring that their needs are met and expectations managed.
• Work with young people with complex and multiple needs to help them to sustain tenancies and manage their lives better.
• Build and maintain effective and professional working relationships with internal and external partners/agencies.
• Provide a holistic multi agency response to young people’s housing and support needs.
• Work in partnership with statutory agencies in order to ensure statutory duties are met
• Safeguard young people and vulnerable adults at risk, through appropriate escalation and reporting to statutory services e.g. Inter-agency referral and follow up work.
• Operate within a duty system at the Youth Hub, where required.
• Actively encourage vulnerable young people to move into appropriate accommodation.
• Liaise with specialist agencies (including the Youth Hub) to enable rough sleepers to access those services.
• Advocate for the customer group in accessing all services, including reconciliation with agencies if required.
• Ensure that any reporting deadlines are met.

QUALIFICATIONS

Essential

• NVQ 3 Advice & Guidance, Health & Social Care or equivalent or working towards Youth Work, Social Work or equivalent.

Desirable

• Housing Qualification.

ROLE EXPERIENCE

ESSENTIAL

Experience of working within the following areas Experience of working within the following areas:

• Youth Work.
• Residential or Social Work.
• Probation/Criminal justice.
• Community Work.
• Education and Training.
• Housing and Support.

Desirable 

• Working with Volunteers / Students.
• Delivering frontline triage or assessment service.

KNOWLEDGE

ESSENTIAL

• Housing Rights, Welfare Reform Knowledge
• Housing Legislation, i.e. Housing Act and Homelessness Reduction Act
• Knowledge of Children’s Act i.e. Section 17, 20 and 47
• Knowledge of and Commitment to E.O.P/Anti-Discriminatory practice
• Knowledge of the breadth and complexity of needs young people may face.
• Knowledge of relevant support services available, including but not limited to Mental Health, Social Care, Health, Substance Misuse, CSE and County Lines

SKILLS

ESSENTIAL

• Ability to relate, motivate and enthuse young people with complex needs.
• Ability to communicate verbally and non-verbally.
• Ability to manage conflict.
• Ability to follow through decisions and monitor.
• Case management skills.
• Assessment and decision making skills.
• Ability to manage partnerships with external agencies.
• Ability to relate to those in authority.
• Willingness to working outside of normal office hours as the service demands.

Desirable 

• Ability to integrate projects/agency as a whole.
• Ability to Mediate and Advocate.
• Ability to use internal/external software systems.

MOTIVATION

ESSENTIAL

• Commitment to the values and ideas of the organisation.
• To have a positive and can-do attitude.
• Commitment to task and to the ideas of the organisation.
• Self-Reliance and Emotional Intelligence.
• Stress tolerance.
• Shows consistent integrity, trust and fairness and embraces equality and diversity.
• Demonstrates a great positive attitude.
• Shows consistent integrity, trust and fairness and embraces equality and diversity.
• Delivers time after time.
• Makes a difference every day.
• Used good judgement and initiative to find solutions.
• Committed to learning and being the best through continual learning and development.