Progression Coach - Solihull Fixed Term Contract until 31.03.2025
If you have a strong administrative background and are confident you can provide an effective and efficient support service then apply today!
CLOSING DATE: Friday 6th December 2024
Job Title: Support Administrator - Solihull
Reports to: Team Leader
Salary: £24,000 - £27,000 per annum, pro rata
Hours of work: Part Time (18.75 hours per week)
Key Responsibilities:
SUPPORT
- To provide day to day support to the Homeless Prevention Workers (HPW) to support efficient operation of the office
- To provide day to day support to the Solihull Pathway Projects as required
- To answer the telephone and respond to requests and/or take messages/escalate to appropriate Officers in the hub
- To support the team to ensure referrals are picked up in a timely manner on the shared email & Jigsaw Dashboard
- To send out Duty to Refer (DTR) Information as and when requested
- To liaise with the contact center and escalate referrals to the attention of the Homeless Prevention Co-Ordinator
- To ensure the Hub operates an Appointment based system to enhance service delivery and work closely with the team to book Appointments for young people
- To ensure feedback forms are being sent to young people to complete
- To administer meetings, including the preparation of agenda and papers and to take minutes of the meetings.
- Ensure displays around the Youth hub are up to date and relevant
- To support the wider team with other tasks when required
- Assist with the weekly preparation of duty Rota’s
- To support the Hub in arranging partnership events as and when required
- To complete incident/accident reports.
- Administer day savers and food bank vouchers, keeping a record to be able to provide reports.
- Support the Team Leader to Administer and keep record of petty cash
- Support the hub to complete Monthly & Quarterly reporting data to the Data Officer
- To ensure the Hubs Monthly, Quarterly & Annual reporting timetable is followed
DATA DUTIES
QUALIFICATIONS:
Essential:
- English Language and Math’s to GCSE Grade C or above or equivalent qualifications
Desirable:
- NVQ 2 Advice & Guidance, Health & Social Care or equivalent
ROLE EXPERIENCE
Essential:
- Office experience / experience in working to deadlines
- Experience of managing and analysing complex project statistical data.
- Delivering frontline triage or assessment service.
Desirable:
- Working with young people in the following settings/Types of work – Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing.
KNOWLEDGE
Essential:
- Knowledge of and commitment to equal opportunities and anti-discriminatory practice
- Ability to work with figures and to maintain and improve standards
- Locations
- Solihull
Solihull
Our Mission & Vision
Our Mission
St Basils works with young people to:
- Enable them to find and keep a home
- Develop their confidence, skills and opportunities
- Prevent youth homelessness
Our Vision
Our vision for all young people is that:
- Homelessness is not part of their experience of growing up
- There are integrated education, employment and housing pathways
- They are able to access the support and development opportunities they need to secure their futures and realise their potential
Our vision for St Basils is that:
By 2027 we will continue to be the leading provider of accommodation, support and psychologically informed services for young people across the West Midlands.
- Our service developments will include:
- Increasing our bed spaces outside Birmingham and growing our services in new areas
- a nationally renowned centre of excellence for young people with complex needs
- extending our service offer to Care Leavers
- additional Live and Work schemes for young people engaged in education, training and work
- We are the national lead for:
- Psychologically informed consultancy, training and reflective practice services
- Youth Voice engagement and support
About St Basils
During April 2021 - March 2022:
4,062 young people received advice and support
1,808 young people were supported by us during the year (some 859 at any one time)
1,139 young people lived in our 40+ accommodation schemes
601 young people stayed with us every night
84% of young people moved on from St Basils in a planned, positive way
Progression Coach - Solihull Fixed Term Contract until 31.03.2025
If you have a strong administrative background and are confident you can provide an effective and efficient support service then apply today!
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